WARRANTY CLAIM
REQUEST

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01 Material number

Please enter the Bode material number *

Where can I find the material number?

Quantity Subject to Claim *

Serial number(s) of the defective product

Please list your product number(s)

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02 Reason for the warranty claim

Your Customer Reference *
Please select the reason for your warranty claim *
Please select the error type *
When did the error occur or when was it noticed?
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03 Error Details

Please describe the symptoms of your defective product in as much detail as possible. *
Multiple Upload
No File Chosen (Max 15 MB)
Please select the type of error
How often does this error occur?
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04 Details of the Case

Has a warranty claim already been filed regarding the same issue?
Please specify the vehicle type or train name *
Vehicle Number
Car body
Getting Started
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05 How can we help you?

Please select your preferred service in the event of a valid complaint

If no error can be identified during the review, or if the complaint must be rejected, a flat-rate processing fee of 250 euros will be charged.

Please select your preferred service in the event that your claim is denied
Please indicate whether you would like us to include a quote for a paid repair and a replacement product with the rejection notice.
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06 Personal Information

Company *
Kundennummer
Salutation *
First Name *
Last Name *
Street *
No.*
ZIP Code *
Location *
Country *
Phone *
E-Mail *
Your personal note
Company *
First Name *
Last Name *
Street *
No.*
ZIP Code *
Location *
Country *
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Summary

Please review your information carefully.

01
Material numberCustomize

Please enter the Bode material number:

Quantity Subject to Claim:

Serial number(s) of the defective product:

Please list your product number(s):

02
Reason for the warranty claimCustomize

Your Customer Reference:

Please select the reason for your warranty claim:

Please select the error type:

When did the error occur or when was it noticed?

03
Error DetailsCustomize

Please describe the symptoms of your defective product in as much detail as possible.:

Uploaded Files:

Please select the type of error:

How often does this error occur?:

04
Error DescriptionCustomize

Has a warranty claim already been filed regarding the same issue?

Please specify the vehicle type or train name

Vehicle Number:

Car body:

Getting Started:

05
How can we help you?Customize

Please select your preferred service in the event of a valid complaint:

Please select your preferred service in the event that your claim is denied:

Please indicate whether you would like us to include a quote for a paid repair and a replacement product with the rejection notice.:

06
Personal InformationCustomize

Company

Kundennummer

Salutation

First Name

Last Name

Street

No.

ZIP Code

Location

Country

Phone

E-Mail

Your personal note

Abweichende Anlieferadresse im Falle einer Rücksendung des an Bode retournierten Produktes ja/nein

Company

First Name

Last Name

Street

No.

ZIP Code

Location

Country

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